EMS Revenue Recovery Program

The City of Winchester adopted the Revenue Recovery Program on July 1, 2006.  The Winchester Fire and Rescue (WFRD) Revenue Recovery Program is based on concern for the medical and financial health of city residents.  We have designed this program to minimize the out-of-pocket expenses for city residents while committing to passionately deliver excellent pre-hospital care and protecting the safety and health of the public. 

For additional information please refer to the Revenue Recovery Program brochure

If you need to provide Insurance information regarding your transport or have specific questions about your bill, please contact the City’s billing agency, Intermedix, at 1-888-987-2057.  You may also contact Winchester Fire and Rescue locally at (540) 662-2298.

Requesting EMS Incident Report – Protected Health Information

All EMS Incident Reports are Protected Health Information (PHI), that is covered under Health Insurance Portability and Accountability Act (HIPAA).  You or your authorized representative have the right to inspect or obtain a copy of your EMS Incident Report.  There is no charge for the patient or their authorized representative to obtain your report. 

Request your Incident Report by:  

  • Written request to Winchester Fire & Rescue 231 E Piccadilly Street, Suite 330, Winchester, VA 22601
  • Verbally in person at 231 E. Piccadilly Street, Suite 330, Winchester, VA 22601 or via phone at (540) 662-2298 
  • Electronically via email

Patient Request for Access to Protected Health Information Form

Legal Representatives 

All EMS incident report requests should be mailed to 231 E. Piccadilly Street, Suite 330, Winchester, VA 22601 or faxed to 540-542-1318. 

Your request must include: Patient name, date of birth, date of incident, and a medical record release signed by the patient in order to obtain their records.  There will be a charge of $5.25 per request. 

For questions or concerns about the release of EMS Incident Reports, please contact WFRD at (540) 662-2298.