Para-Transit
A Para-transit service is available to anyone who, because of a disability, is unable to take advantage of fixed route service. The Para-transit service is a curb to curb service whereby passengers are picked up at the curb of his/her pick up point and delivered to the curb of his/her destination.
All persons who use this service must be issued a para-transit card. Applications are available in the Transit office located at 301 East Cork Street. You may request an application through the mail by contacting the office or download the application and rules below:
For further information, please contact the Transit Office at 662-3982.
Scheduling Trips
Please call (540) 662-3982 to schedule transportation with our para-transit service. Trips must be scheduled 24 hours in advance. All trips are scheduled on a first-come, first-serve basis. Drivers are scheduled to meet the number of calls scheduled. If you do not call you will have to wait until the driver is not scheduled. Call by Saturday to schedule a call with a dispatcher for Monday. You may leave a phone message on Sunday for service on Monday.
Para-transit service is intended for transportation. Drivers will only wait 5 minutes past the scheduled pick-up time. Therefore, all passengers must be at the curb ready to board when the driver arrives. Trips are to and from destinations only.
Assistance
Passengers who require a Personal Care Assistant (PCA) will be allowed such assistance at no extra cost. Para-transit cards will be marked to acknowledge this requirement. Otherwise, additional passengers will pay $0.50. Drivers are not allowed to enter homes or destinations to assist passengers, or to assist with packages. Service is curb-to-curb only.
No-Show Policy
Failure to complete a requested trip on the para-transit service without notifying the dispatcher at least 1 hour prior to the scheduled pickup time will be recorded as a "no-show". Winchester Transit reserves the right to temporarily suspend a person's eligibility for para-transit service if an excessive number of no-shows are recorded for that person. No-shows will be considered excessive if the person's travel history indicates a percentage of no-shows that exceeds two times the system average. When no-shows occur, and before they become excessive, the dispatcher will contact the rider by phone. The person will be advised of the no-show policy. If no-shows continue, a letter will be sent to notify the person that their eligibility will be temporarily suspended. Eligibility will be suspended for one week for a first violation and one month for a second or subsequent violation. The suspension of service will become effective 14 days from the dated letter of notification is mailed, in order to allow the individual to appeal the suspension.
This service is offered for persons who have disabilities as described in the Americans with Disabilities Act. It is not a senior citizen program or a social service program.