Communications Office

Mobile app

The City’s Communications Office guarantees that residents, employees and the public at-large are kept accurately informed of City government services, activities and programs in a timely, effective and efficient manner.

The Communications Office facilitates public access to information, heightens awareness of government services and serves as a clearinghouse for all official government communications with the public and media.

Stay Informed button   Get alerts button

Photo Contest button   Learning Programs button

Property Search portal button   Get engaged button

Stay Informed:

Community Liaison Program

The City is seeking representatives from Winchester city community and neighborhood groups that can partner with the communications team and help improve communication with residents. The representatives will serve as liaisons between the group/neighborhood and the City. When Council and City staff are discussing topics that may impact residents, these representatives will help disseminate the information to their group. Also, when community and neighborhood groups have questions or comments, the representative will gather and relay the information to the City and start the two-way conversation.

If you're interested in participating, submit the online form or contact the City's Communications Director at 540-667-1815, ext. 1670 or email.

Learning Programs 

Discover more about your local government, meet staff and officials and learn about services provided to the community.

Program Topics Held Ages More Info
INSIGHT Citizen's Academy City government daily operations & decision-making processes January-April 16+ Link
Citizen Police Academy Winchester Police services and divisions September-November 18+ Link
Teen Citizen Police Academy Winchester Police services and divisions November 13-17 Link
Junior Academy Winchester Police services and recruit activities April, July & September 5-8 Link
Kids & Cops Camp Law enforcement and summer fun June 9-12 Link
Community Emergency Response Team (CERT) Get training to help in emergencies until first responders arrive. As needed 18+ Link


The City has launched Citibot, a new way for local residents and visitors to get answers to their questions via text. Citibot also integrates with the City's 3-1-1 system allowing users to text their service request without having to log in or create an account.

Text Hello to 540-701-3311

Annual Informational Calendar & Photo Contest

The City's informational calendar is produced each year and distributed in mid-December (FREE). Get the information you need all year long about trash/recycling collection holiday changes, public meetings, City facility closures, City-sponsored events, government services information, and much more. The beautiful photos are submitted during the annual photo contest by local residents (see below for details).

Get Your 2019 Calendar

2019 Calendar cover

The 2019 calendar were mailed to all 22601 addresses in mid-December 2018. 

Annual Photo Contest

Each year, the City invites the public to submit their photos for possible inclusion in the City's annual informational calendar. Get in on the fun and send us your best shots! Photos must be taken inside city limits and be submitted by the November 8, 2019 deadline. Photos from all seasons wanted.

2020 Call for Entry Form  

NOTE: If the form will not allow you to sign electronically, save the PDF to your computer, open it in Adobe Acrobat and then fill it out. Remember to save and then send as an attachment to an email.

City Communications Overview

Watch the below publiCITY episode on the various communications efforts of the City. 

Printable Brochure

We Want Your Feedback

The City strives to provide the information our residents, property owners and business owners want to know. Not getting what you want? Help us improve by telling us what you'd like to receive and how.

Survey button


Customer Comment Card

Website Feedback Form

Service Request Portal

Other Department Responsibilities:

Communications Policies

Amy SimmonsAmy Simmons
Communications Director

Rouss City Hall
15 North Cameron Street, 4th Floor
Winchester, VA  22601
(540) 667-1815, ext. 1670
Fax (540) 722-3618


Caitlin SquiresCaitlin Squires
Communications Manager

Rouss City Hall
15 North Cameron Street, 4th Floor
Winchester, VA  22601
(540) 667-1815, ext. 1440
Fax (540) 722-3618