Public Services

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Public Services provides residents with water, wastewater, storm water, street and sidewalk maintenance, trees, facilities maintenance for City buildings, engineering and refuse and recycling services.

Utilities Emergencies

Providing around-the-clock services is vital to our consumers. Public Utilities has personnel on-call 24 hours a day to respond to emergencies such as sewer backups or stoppages, and water line leaks or breaks.

For reporting an emergency, please call one of the following numbers:

  • Daytime Contact
    • Monday-Friday, 7:00 am-5:00 pm
    • Utilities Maintenance Headquarters
    • (540) 662-5353
  • Emergency Hotline
    • (540) 686-7173

Obtaining Water Services

Application for water and sewer can be made at the Utilities Customer Service Center located in Rouss City Hall. A deposit is required for all first-time residential customers and credited to the account after six consecutive timely payments.

Rouss City Hall, Main Floor
15 North Cameron Street
(540) 667-1815, extension 1400 or 1411
Hours: Monday-Friday, 8:00 am-5:00 pm

Refuse and Recycling Collection


Refuse and recycling is collected once per week (see schedule below). Please place all trash (maximum of 3 containers) and recycling near the curb by 7:30 am or no later than 6:00 pm the night before.

  • Monday & Tuesday - General Recycling
    Co-mingle glass, aluminum cans and foil, #1 & #2 plastics in a bin and place mixed paper in a paper bag (no Styrofoam).
  • Wednesday - Cardboard and Seasonal Items
    Leaves, grass clippings, other yard waste and Christmas trees (2 times per year in January)
  • Thursday & Friday - Refuse Collection
    A maximum of three containers (bags or cans) will be collected at each household or business
  • Refuse and recycling schedule changes due to holidays
    Refer to the online holiday schedule

Call (540) 667-1815, ext. 1452 to obtain a FREE blue recycling bin or submit an online request via our 311 portal or our mobile app.

Disposing of unwanted items

Sidewalk Snow Removal Responsibilities

Property owners must remove snow from their sidewalks within 24 hours after the snowfall ends for accumulations of 6" or less or within 48 hours if accumulation is greater than 6". City’s Snow Plan and Policies

Tree City USA

The City of Winchester is proud to be a Tree City USA for over three decades. The Trees Division is responsible for the health and safety of all trees on streets and in the public rights-of-way.


Perry Eisenach

Perry Eisenach, P.E.
Public Services Director

Rouss City Hall
15 North Cameron Street, 3rd Floor
Winchester, VA  22601

(540) 667-1815