Public Services provides residents with water, wastewater, stormwater, street and sidewalk maintenance, trees, facilities maintenance for City buildings, engineering, and refuse and recycling services.
Utility Emergencies
Providing around-the-clock services is vital to our consumers. Public Utilities has personnel on-call 24 hours a day to respond to emergencies such as sewer backups or stoppages and water line leaks or breaks.
Emergency Hotline: (540) 686-7173
Obtaining Water Services
Application for water and sewer can be made at the Utilities Customer Service Center located in Rouss City Hall. A deposit is required for all first-time residential customers and credited to the account after six consecutive timely payments.
Contact:
Rouss City Hall, Main Floor (NOTE: Moving to City Yards in January 2023)
15 North Cameron Street
(540) 667-1815, extension 1400 or 1411
Hours: Monday-Friday, 8:00 am-5:00 pm
Refuse and Recycling Collection
Refuse and recycling is collected once per week (see schedule below). Please place all trash and recycling near the curb by 6:00 am or no earlier than 6:00 pm the night before.
- Monday & Tuesday - General Recycling
Co-mingle glass, aluminum cans and foil, #1 & #2 plastics in a bin and place mixed paper in a paper bag (no Styrofoam). - Wednesday - Yard Waste
Leaves, grass clippings, other yard waste, and Christmas trees (designated January collection day only) - Thursday & Friday - Refuse Collection
No bag limit, but the provided cart lid must close - Refuse and recycling schedule changes due to holidays
Refer to the online holiday schedule
Call (540) 667-1815, ext. 1452 to obtain a FREE blue recycling bin or submit an online request via our 311 portal or our mobile app.
Sidewalk Snow Removal Responsibilities
Property owners must remove snow from their sidewalks within 24 hours after the snowfall ends for accumulations of 6" or less or within 48 hours if accumulation is greater than 6". City’s Snow Plan and Policies
Tree City USA
The City of Winchester is proud to be a Tree City USA for over three decades. The Trees Division is responsible for the health and safety of all trees on streets and in the public rights-of-way.
Perry Eisenach, P.E.
Public Services Director
Rouss City Hall
15 North Cameron Street, 3rd Floor
Winchester, VA 22601
(540) 667-1815