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Ask a Question
| Submit a question to the City of Winchester. Do not submit anonymously or we will not be able to respond. (This is NOT for filing claims. If you have a claim, please contact the City's Risk Manager.) |
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City Tree Issue
| There is an issue with a tree in the City's right-of-way that needs to be addressed. |
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Construction Without Permit
| Construction is occurring without a building permit. |
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Dead Animal Notification
| There is a dead animal in the roadway. |
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Fire Hydrant Issue
| There is a problem with a fire hydrant that needs to be addressed. |
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Graffiti
| Graffiti observed on building. |
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Illicit Discharge
| Illegal dumping into storm drains. Urgent issues include observing illegal dumping or spills of potentially toxic or hazardous materials and should be reported to Police at 540-662-4131. Less urgent issues can be reported here. Ex: Erosion and sedimentation problems (sediment in streams or ponds or failing silt fences at construction sites), stormwater issues (such as flooding and drainage problems and/or stream or lake pollution demonstrated by odors, cloudy water, oil sheens, dead fish), and maintenance issues (such as clogged inlets associated with stormwater pipes and problems at stormwater ponds). |
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Innovation Idea
| Do you have an idea to enhance City services or processes? Top ideas will be assigned a dedicated innovation task force of knowledgeable staff to implement. We want to hear your ideas. |
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Inoperable Vehicle
| One or more inoperable vehicles are parked on a property (not street) within city limits. If the inoperable vehicle is located on the street, please call the Police Department at 540-662-4131. |
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Missed Collection
| My collection was missed today. |
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Pothole Notification
| There is a pothole that needs attention. |
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Recycling Bin or Trash Cart Needed
| Need a new or replacement recycling bin or trash cart |
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Residential Overcrowding
| Report Overcrowding in Residence. |
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Snow/Ice on Sidewalk
| Report Uncleared Snow/Ice on Sidewalk. |
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Storm Water Drainage Issue
| There is a drainage issue (i.e. clogged drain, flooding, etc.) that needs attention. |
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Street Light Out
| A streetlight is not working and needs to be fixed. |
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Street Sign Down or Missing
| There is a street sign that needs to be replaced. |
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Tall Grass
| Tall grass over 10" per ordinance. |
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Traffic Signal Issue
| There is a problem with a traffic/pedestrian signal. |
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Trash on Property
| Property has accumulated trash/refuse in yard. |
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Vacant Building(s)
| Report any structure that has been vacant for more than 1 year. |
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Vehicle Untagged
| Report any untagged vehicle(s) with expired inspection or license plates or vehicles in disrepair. |
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Water/Sewer Service Issue
| There is an issue with my water service (i.e. low pressure, 'cloudy' water, etc.) that needs attention. For emergencies, call our emergency hotline at 540-686-7173. |
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Water/Sewer/Trash Collection Billing Issue
| There is a problem with my bill that I need help with. |