Water and Wastewater Services

Shenandoah River

Drinking Water

The City of Winchester owns and operates the Percy D. Miller Water Treatment Plant located on State Route 840 near Middletown, VA. Water is pulled from the North Fork of the Shenandoah River, treated and supplied to approximately 11,000 accounts (all city and some Frederick County customers) through a water distribution system of over 125 miles of pipeline. The water treatment plant can provide up to 10 million gallons of water per day.

City Contact (Drinking Water):
Farrell Owens
Facility Manager
Percy D. Miller Water Treatment Plant
(540) 869-1699

Water and Sewer Rates    Water & Sewer Availability Rates


Public Utilities maintains and operates a 110-mile wastewater collection system which serves the City of Winchester and portions of Frederick County.

Through an inter-municipal agreement, Winchester's Public Utilities Department operates and manages the Opequon Water Reclamation Facility for the Frederick-Winchester Service Authority. This facility, located just east of Winchester on Route 7, provides treatment to over 6 million gallons of wastewater produced daily.

City Contact (Wastewater):
Corey Crabill
Facility Manager
Opequon Water Reclamation Facility
(540) 722-3579

Water Quality

The environmental quality of the water produced and wastewater treated is in accordance with the rigorous standards established by the Virginia Department of Health, Virginia Department of Environmental Quality and the United States Environmental Protection Agency to assure safety to the consumer and the environment.  

2017 Water Quality Report

Need a printed copy of the report? Call (540) 667-2161 to request one be mailed.

Other Resources:

  • Lord Fairfax Health Department, (540) 722-3480
  • Virginia Department of Health, (540) 463-7136
  • Virginia Department of Environmental Quality (DEQ), (540) 828-2595

Filling a Swimming Pool

Needing assistance filling a swimming pool? Submit the Application to Fill a Swimming Pool and corresponding fee for assistance via hydrant or garden hose.

Drought Response Plan

When necessary, the City Manager will activate the City's Drought Response Plan. There are three stages to the plan:

Drought Stage chart


The following are voluntary activities the City recommends residents consider while a Drought Watch is in effect:

  • Mow lawns to two inches or more and leave clippings (higher cut encourages grass roots to grow deeper to hold soil moisture better than closely clipped lawn)
  • Use mulch around plants to reduce evaporation
  • Aerate lawn to reduce evaporation
  • Avoid over fertilizing your lawn. Fertilizer applications increase the need for water. Apply fertilizers that contain slow‐release, water‐insoluble forms of nitrogen.
  • Place rain barrels under gutter downspouts to collect water for plants, car washing, or general cleaning projects
  • Plant native or dry‐loving (xeric) plants in landscaping
  • Do not use the garbage disposal
  • Use automatic dishwasher only when load is full
  • Limit showers to 5 to 10 minutes/day/person
  • Avoid running water to get cold a temperature and keep a pitcher of cold water in fridge
  • Wrap hot water heater and pipes with insulating material
  • Install faucet aerators