Public Utilities

Public Utilities is responsible for providing water and wastewater services to all Winchester city residences and businesses and a portion of Frederick County consumers.

Pay Utility Bill   Water and Sewer Rates   Water and sewer availability fees

Utilities Emergencies

Public Utilities has personnel on-call 24 hours a day to respond to emergencies such as sewer backups or stoppages, and water line leaks or breaks.

Emergency Hotline: (540) 686-7173

Bill Pay Options

The City offers many convenient options to pay your utility bill:

  1. Pay Online (Automatic payments available)
  2. By Phone - 1-844-334-8106 (toll free)
  3. In Person - Customer Service Office, Rouss City Hall, Main Floor, 2nd Floor (across from the elevator)
  4. Mail - Public Utilities, P.O. Box 75, Winchester, VA  22604
  5. Drop Box - Located in front of Rouss City Hall

Need Assistance?

Local agencies may be able to assist with utility payments:

  • United Way of the Northern Shenandoah Valley: (540) 536-1610
  • Winchester Department of Social Services: (540) 662-3807
  • Salvation Army: (540) 662-4777
  • C-CAP (Congregational Community Action Project): (540) 662-4318

Starting a Project? 

Contact Virginia 811 (online or call 811 or 800-552-7001) before you start a project to have utilities marked. Be sure to plan ahead and allow adequate time for marking before you dig. Then, respect and protect the marks and dig carefully.

VA811 logo

Interactive Utilities Map

View City maintained utilities water, sewer, and storm. Click here for the map.

Utilities Map Link Icon

Perry EisenachPerry Eisenach, P.E.
Public Services Director

Rouss City Hall, 3rd Floor
15 North Cameron Street
Winchester, VA  22601

(540) 667-1815, ext. 1407
Fax (540) 662-5803



Utilities Contacts:

Staff Name Title Email Phone #
Emily Lamb Utility Billing Manager Email Emily 540-667-1815, ext. 1426
Don Riggleman Water Supply & Wastewater Treatment Division Manager Email Don 540-667-1815, ext. 1422
Farrell Owens Facility Manager, Water Treatment Plant Email Farrell 540-869-1699
Corey Crabill Facility Manager, Wastewater Treatment Plant Email Corey 540-722-3579