Public Utilities

Public Utilities is responsible for providing water and wastewater services to all Winchester city residences and businesses and a portion of Frederick County consumers.

pay utility bill onlineBill Pay Options

The City offers many convenient options to pay your utility bill:

  1. Online - Official Payments
  2. By Phone - 1-800-272-9829 (jurisdiction code: 6239)
  3. Convenience Center - Rouss City Hall, Main Floor (M-F, 8:00 am-5:00 pm)
  4. Mail - Public Utilities, 15 North Cameron Street, Winchester, VA  22601
  5. Drop Box - Located in black box in front of Rouss City Hall

Utilities Emergencies

Providing around-the-clock services is vital to our consumers. Public Utilities has personnel on-call 24 hours a day to respond to emergencies such as sewer backups or stoppages, and water line leaks or breaks.

For reporting an emergency, please call one of the following numbers:

  • Daytime Contact
    • Monday-Friday, 7:00 am-5:00 pm
    • Utilities Maintenance Headquarters
    • (540) 662-5353
  • After-hours, Weekends & Holidays Contact
    • (540) 869-1699

Perry EisenachPerry Eisenach, P.E.
Public Services Director

Rouss City Hall
15 North Cameron Street
Winchester, VA  22601

(540) 667-1815
Fax (540) 662-3351