Public Utilities

Public Utilities is responsible for providing water and wastewater services to all Winchester city residences and businesses and a portion of Frederick County consumers.

Pay Utility Bill   Water and Sewer Rates   Water and sewer availability fees

Haga clic aquí para obtener información sobre el pago de facturas en línea en español.

Utility Emergencies | Emergencias de servicios públicos

Public Utilities has personnel on-call 24 hours a day to respond to emergencies such as sewer backups or stoppages, and water line leaks or breaks. 

Emergency Hotline: (540) 686-7173

Public Utilities tiene personal de guardia las 24 horas del día para responder a emergencias como desbordamientos o interrupciones del alcantarillado y fugas o roturas en las líneas de agua.

Línea directa de emergencia: 540-686-7173

Bill Pay Options

Haga clic aquí para obtener información sobre el pago de facturas en línea en español.

The City offers many convenient options to pay your utility bill:

  1. Pay Online (Automatic payments available)
  2. By Phone - 1-844-334-8106 (toll free)
  3. In Person - Customer Service Office, City Yards, 301 E. Cork Street (Map)
  4. Mail - Public Utilities, 301 E. Cork Street, Winchester, VA  22601
  5. Drop Boxes - Located on Pall Mall Street (rear entrance of City Yards)

Need Assistance? | ¿Necesita ayuda?

The Low Income Household Water Assistance Program (LIHWAP) is a temporary federally funded program created to assist low-income households with water and wastewater bills. LIHWAP relief will be available to eligible Virginia residents until funds are depleted. The program is administered by the Virginia Department of Social Services (VDSS) in partnership with Promise. Promise is a modern technology solutions company that works with utilities and government agencies around the country to provide payment flexibility for households who are unable to pay their bills and streamlined relief distribution to those in need. Click here for more information about eligibility requirements and to apply.

El Programa de Asistencia de Agua para Hogares de Bajos Ingresos (LIHWAP) ayuda a los residentes de Virginia a pagar sus facturas de agua y aguas residuales. Haga clic aquí para obtener más información sobre los requisitos de elegibilidad y para presentar una solicitud.

Local agencies may be able to assist with utility payments | Las agencias locales pueden ayudar con los pagos de servicios públicos:

  • United Way of the Northern Shenandoah Valley: (540) 536-1610
  • Winchester Department of Social Services: (540) 662-3807
  • Salvation Army: (540) 662-4777
  • C-CAP (Congregational Community Action Project): (540) 662-4318

Starting a Project? 

Contact Virginia 811 (online or call 811 or 800-552-7001) before you start a project to have utilities marked. Be sure to plan ahead and allow adequate time for marking before you dig. Then, respect and protect the marks and dig carefully.

VA811 logo

Interactive Utilities Map

View City maintained utilities water, sewer, and storm. Click here for the map.

Utilities Map Link Icon

Perry Eisenach, P.E.
Public Services Director

Public Services Admin Building
City Yards (Map)
301 E. Cork Street
Winchester, VA  22601
(540) 773-1340


Utilities Contacts:

Staff Name Title Email Phone #
  Utility Billing Customer Service   540-773-1358
Emily Lamb Utility Billing Manager Email Emily 540-773-1340, ext. 1179
Don Riggleman Water Supply & Wastewater Treatment Division Manager Email Don 540-773-1340, ext. 1204
Farrell Owens Facility Manager, Water Treatment Plant Email Farrell 540-869-1699
Corey Crabill Facility Manager, Wastewater Treatment Plant Email Corey 540-722-3579