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Public Utilities

Need Help with your past-due utility bills?

Utility Bill Assistance Program

Need help getting caught up on your past due City of Winchester utility bills? Have you been negatively impacted by the COVID-19 pandemic? Apply to have a portion or all of the past-due amount PAID FOR YOU with the City's utility bill assistance program. NEW: Payment plans are also available. Click here for more information and to apply online.

Public Utilities is responsible for providing water and wastewater services to all Winchester city residences and businesses and a portion of Frederick County consumers.

Utilities Emergencies

Providing around-the-clock services is vital to our consumers. Public Utilities has personnel on-call 24 hours a day to respond to emergencies such as sewer backups or stoppages, and water line leaks or breaks.

For reporting an emergency, please call one of the following numbers:

  • Daytime Contact
    • Monday-Friday, 7:00 am-4:00 pm
    • Utilities Maintenance Headquarters: (540) 662-5353
  • Emergency Hotline
    • (540) 686-7173

Bill Pay Options

New Bill Pay online

The City offers many convenient options to pay your utility bill:

  1. Online - Paymentus (Automatic payments available)
  2. By Phone - 1-844-334-8106 (toll free)
  3. Convenience Center (CLOSED due to COVID-19) - Rouss City Hall, Main Floor (2nd Floor)
  4. Mail - Public Utilities, P.O. Box 75, Winchester, VA  22604
  5. Drop Box - Located in front of Rouss City Hall

Payment Plan Option

The City is currently offering payment plans for up to 24 months for all customers who are past due on their utility bills. Click here for details and to apply. 

Perry EisenachPerry Eisenach, P.E.
Public Services Director

Rouss City Hall, 3rd Floor
15 North Cameron Street
Winchester, VA  22601

(540) 667-1815, ext. 1407
Fax (540) 662-5803

Email

Utilities Contacts:

Staff Name Title Email Phone #
Emily Lamb Utility Billing Manager Email Emily 540-667-1815, ext. 1426
Don Riggleman Water Supply & Wastewater Treatment Division Manager Email Don 540-667-1815, ext. 1422
Farrell Owens Facility Manager, Water Treatment Plant Email Farrell 540-869-1699
Corey Crabill Facility Manager, Wastewater Treatment Plant Email Corey 540-722-3579