Utility Bill Assistance Program
Need help getting caught up on your past due City of Winchester utility bills? Have you been negatively impacted by the COVID-19 pandemic? Apply to participate in a payment plan. Click here for more information and to apply online.
Public Utilities is responsible for providing water and wastewater services to all Winchester city residences and businesses and a portion of Frederick County consumers.
Utilities Emergencies
Providing around-the-clock services is vital to our consumers. Public Utilities has personnel on-call 24 hours a day to respond to emergencies such as sewer backups or stoppages, and water line leaks or breaks.
For reporting an emergency, please call one of the following numbers:
- Daytime Contact
- Monday-Friday, 7:00 am-4:00 pm
- Utilities Maintenance Headquarters: (540) 662-5353
- Emergency Hotline
- (540) 686-7173
Bill Pay Options
The City offers many convenient options to pay your utility bill:
- Online - Paymentus (Automatic payments available)
- By Phone - 1-844-334-8106 (toll free)
- Convenience Center (CLOSED due to COVID-19) - Rouss City Hall, Main Floor (2nd Floor)
- Mail - Public Utilities, P.O. Box 75, Winchester, VA 22604
- Drop Box - Located in front of Rouss City Hall
Payment Plan Option
The City is currently offering payment plans for up to 24 months for all customers who are past due on their utility bills. Click here for details and to apply.
Perry Eisenach, P.E.
Public Services Director
Rouss City Hall, 3rd Floor
15 North Cameron Street
Winchester, VA 22601
(540) 667-1815, ext. 1407
Fax (540) 662-5803
Utilities Contacts:
| Staff Name | Title | Phone # | |
|---|---|---|---|
| Emily Lamb | Utility Billing Manager | Email Emily | 540-667-1815, ext. 1426 |
| Don Riggleman | Water Supply & Wastewater Treatment Division Manager | Email Don | 540-667-1815, ext. 1422 |
| Farrell Owens | Facility Manager, Water Treatment Plant | Email Farrell | 540-869-1699 |
| Corey Crabill | Facility Manager, Wastewater Treatment Plant | Email Corey | 540-722-3579 |