Public Utilities

Need Help with your past-due utility bills?

Do you need help paying your past due utility bills?

The City is offering utility assistance for those impacted by the COVID-19 Pandemic and payment plans to help you get caught up. Click here for more information. NOTE: We will resume water service shut-offs and penalties for past due accounts beginning October 1, 2021.

Public Utilities is responsible for providing water and wastewater services to all Winchester city residences and businesses and a portion of Frederick County consumers.

Water and Sewer Rates    Water & Sewer Availability Rates

Utilities Emergencies

Providing around-the-clock services is vital to our consumers. Public Utilities has personnel on-call 24 hours a day to respond to emergencies such as sewer backups or stoppages, and water line leaks or breaks.

For reporting an emergency, please call one of the following numbers:

  • Daytime Contact
    • Monday-Friday, 7:00 am-4:00 pm
    • Utilities Maintenance Headquarters: (540) 662-5353
  • Emergency Hotline
    • (540) 686-7173

Bill Pay Options

New Bill Pay online

The City offers many convenient options to pay your utility bill:

  1. Online - Paymentus (Automatic payments available)
  2. By Phone - 1-844-334-8106 (toll free)
  3. In Person - Customer Service Office, Rouss City Hall, Main Floor, 2nd Floor (across from the elevator)
  4. Mail - Public Utilities, P.O. Box 75, Winchester, VA  22604
  5. Drop Box - Located in front of Rouss City Hall

Perry EisenachPerry Eisenach, P.E.
Public Services Director

Rouss City Hall, 3rd Floor
15 North Cameron Street
Winchester, VA  22601

(540) 667-1815, ext. 1407
Fax (540) 662-5803


Utilities Contacts:

Staff Name Title Email Phone #
Emily Lamb Utility Billing Manager Email Emily 540-667-1815, ext. 1426
Don Riggleman Water Supply & Wastewater Treatment Division Manager Email Don 540-667-1815, ext. 1422
Farrell Owens Facility Manager, Water Treatment Plant Email Farrell 540-869-1699
Corey Crabill Facility Manager, Wastewater Treatment Plant Email Corey 540-722-3579